Frequently Asked

WE ARE SO GLAD YOU ARE HERE!!

Choosing to invest in yourself takes courage—and we don't take that lightly. Whether you're exploring your first program or ready to go all in, we want you to feel confident, supported, and clear on what's ahead.

Below, you'll find answers to the questions we hear most. If you don't see what you're looking for, reach out anytime at admin@lwoproject.co. We're here to help you find the right path forward.

You've got this. And we've got you.

ACCESSING YOUR PURCHASE

  • Once your purchase is complete, check your email (including spam folder) for your download link or login credentials. If you purchased a digital product, you'll receive immediate access. For course-based programs, you'll get login details to your student portal.

    Can't find your email? Contact admin@lwoproject.co and we'll send it again.

  • All digital products and programs are yours for life. Once you purchase, you own lifetime access—no expiration, no recurring fees. You can revisit modules, journals, and workbooks anytime.

  • Yes. All our programs are mobile-friendly and work on any device with an internet connection—phone, tablet, or desktop. You can start on your laptop and pick up on your phone. No app download required; everything runs through your browser.

  • Your account is for personal use only. Sharing login credentials violates our Terms & Conditions and removes access for everyone involved. If someone wants to join, they'll need their own account and purchase. (That said, we do offer group pricing for teams, book clubs, or families—email admin@lwoproject.co to explore that.)

  • Life happens. You can pause your program anytime and resume when you're ready—no penalty, no lost progress. Your place is held, and your materials stay accessible. Just email admin@lwoproject.co to let us know.

ABOUT OUR PROGRAMS

  • No. Life Wide Open Project is a personal development and coaching program, not therapy or clinical mental health treatment. Our work is grounded in lived experience and identity-building, not clinical diagnosis or treatment.

    If you're experiencing a mental health crisis, suicidal thoughts, or severe emotional distress, please reach out to a mental health professional immediately:

    • National Suicide Prevention Lifeline: 988 (call or text)

    • Crisis Text Line: Text HOME to 741741

    • Local emergency services: 911

    Our programs complement therapy—they don't replace it.

  • Our work is deep and real—sometimes that means surfacing of hard feelings or memories. That's normal and part of growth. Here's what you should know:

    • We're not crisis counselors. If you're in acute distress, reach out to a mental health professional or crisis line (988 or text HOME to 741741).

    • We can help you process. If you're having a challenging moment but not in crisis, email admin@lwoproject.co and we'll support you in finding next steps.

    • You can pause anytime. If the work feels too intense, pause your program and reach out. There's no shame in taking time.

    • Pause doesn't mean quit. Many clients pause, get support, and come back stronger. Your progress is held.

  • Results vary based on your starting point and consistency. Most clients notice meaningful shifts—increased clarity, confidence, and self-awareness—within 2–4 weeks of consistent practice. Deeper transformation typically unfolds over the full 16-week program.

    The key? Show up for yourself daily. The work is real, and the results follow.

  • First, let's troubleshoot. Common barriers:

    • Not enough time: Can you adjust your schedule or do shorter sessions?

    • Content doesn't resonate: Different modules might click better—let's find what works.

    • Life got in the way: Pause and restart when you're ready.

    • Expectations mismatch: Let's clarify what transformation looks like for you.

    Email admin@lwoproject.co and we'll work through it together. We're invested in your success.

    • Tinys (5–7 day challenges): 10–15 minutes daily

    • Dailies (journals): 5–10 minutes daily

    • Minis (workbooks/mini-courses): 20–30 minutes, 3–4x/week

    • Studios (workshops): 2–4 hours (one-time or multi-session)

    • Signatures (16-week programs): 20–30 minutes daily, plus weekly group calls (optional but encouraged)

    Be honest about your capacity. Consistency beats perfection. Real, lasting transformation takes time and work. We’re here to champion your progress, big or small. The work you’ll do is difficult, every movement is a victory!

  • Most of our products stand alone. However, our Signature 16-week programs are sequential—each phase builds on the last. If you're doing multiple programs, we recommend starting with a progression - Tiny → Daily → Mini or you can jump right to a Signature. 

    Not sure? Sign up for a 20-minute call and we'll help you map a path.

  • Life happens. There's no "behind." You move at your pace. If you miss a week, you can catch up when you're ready. If the pace feels too fast, slow down. If it feels too slow, speed up. This is your journey, your transformation. Your victory is our success.

  • Yes! We offer discounts for:

    • Teams/corporate wellness

    • Book clubs or group cohorts

    • Families or friend groups

    • Therapists or coaches recommending to clients

    Email admin@lwoproject.co with details about your group and we'll create a custom package.

  • Yes. Upon completing any Signature 16-week program, you'll receive a digital certificate of completion. Certificates are also available for workshops and mini-courses upon request.

REFUND & PAYMENTS

  • All sales are final once access is granted. We stand behind the quality of our programs, and most clients see meaningful shifts within the first 2–4 weeks of consistent practice.

    Exceptions: Technical failures or company-initiated cancellations may qualify for a refund. Review our full refund policy.

    If you're experiencing challenges with your program, reach out to admin@lwoproject.co—we're here to help you succeed.

  • We don't currently offer payment plans. However, if you need assistance or have questions about pricing, email admin@lwoproject.co and we'll explore options with you. We want everyone to be able to access this content.

  • Yes. Your receipt is automatically emailed to you after purchase. If you need an invoice for ESA/HSA/FSA reimbursement, business expenses, or tax purposes, email admin@lwoproject.co with your order number and we'll send one within 48 hours.

  • Not yet, but it's coming. For now, if you want to gift a program to someone, email admin@lwoproject.co and we'll work with you to make it happen.

  • We accept:

    • All major credit and debit cards (Visa, Mastercard, American Express, Discover)

    All payments are processed securely through Stripe, Square, or Paypal.

PROGRAM STRUCTURE

  • Each program flows through four phases:

    1. Foundation (Weeks 1–4): Build awareness, set intentions, establish daily practice

    2. Deconstruction (Weeks 5–8): Examine patterns, identify limiting beliefs, surface what's been holding you back

    3. Reconstruction (Weeks 9–12): Build new identity, practice new choices, integrate shifts

    4. Integration (Weeks 13–16): Anchor changes, create sustainable practices, plan your next chapter

    Daily: 3–5 min videos, journaling, action steps, worksheets, affirmations

    Weekly: Challenges, progress reviews, intention setting, reflection

    Monthly: 1:1 or group coaching calls (depending on tier)

  • Absolutely. Mother-daughter pairs are our specialty! Best friends, sisters, groups all go through together. You'll each need your own account, but you can:

    • Share your journey in the community

    • Accountability partner with each other

    • Discuss modules together

    Ask about group pricing if you're purchasing multiple accounts.

  • Start smaller:

    • Try a Tiny (5–7 day challenge) to test the waters. We often run a free promotion on tiny’s.

    • Do a Daily (journal) for daily reflection

    • Take a Mini (workbook) to learn specific skills

    • Attend a Studio (workshop) for intensive skill-building

    You can always upgrade to a Signature program later. No pressure.

RESULTS & EXPECTATIONS

  • Most clients report:

    • Increased self-awareness (understanding your patterns, triggers, values)

    • Clarity on identity (who you actually are vs. who you thought you should be)

    • Confidence (trusting yourself and your choices)

    • Reduced guilt and shame (permission to be authentically you)

    • Better boundaries (saying no without apologizing)

    • Stronger relationships (more authentic connections)

    • Sense of freedom (living life on your terms)

    • Being seen (not feeling invisible)

    Results are personal. Your transformation might look different from someone else's—and that's the point.

    • Week 1–2: Increased awareness, "aha" moments

    • Week 2–4: Noticeable shifts in how you feel and show up

    • Week 4–8: Patterns start breaking, new choices feel possible

    • Week 8–16: Deep integration, sustainable change, lasting transformation

    Consistency is key. Daily practice = faster results.

  • First, let's define "results" for you. Are you looking for:

    • Emotional shifts (feeling lighter, less anxious)?

    • Behavioral changes (saying no, setting boundaries)?

    • Relationship improvements (deeper connections)?

    • Clarity on identity (knowing who you are)?

    • All of the above?

    Email admin@lwoproject.co and let's troubleshoot. We're here to help you succeed.

  • Yes. We ONLY post real results from REAL clients. In fact, if we post your transformation story, we’ll send you a discount code to use on any product! Check out our testimonials page to hear from real clients about their transformations.

DELIVERY & TECHNICAL ISSUES

  • First, check your spam or promotions folder—sometimes our emails end up there. If you still don't see it:

    1. Check the email address associated with your purchase

    2. Try logging into your account directly at https://www.lwoproject.co/

    3. Email admin@lwoproject.co with your order number

    We'll manually deliver your product within 48 hours.

  • A commitment to consistency and:

    • A device (phone, tablet, or computer)

    • A stable internet connection

    • About 15–30 minutes daily for most programs (varies by product)

    • Optional: Headphones for video content, a journal or notebook for reflection

    That's it. No special software, no downloads required.

  • Nope. Everything lives in your browser. Some programs include downloadable PDFs (workbooks, journals, worksheets) that you can print or save, but it's optional. If you want to download something, we make it easy.

  • Try these steps first:

    1. Clear your browser cache and cookies

    2. Try a different browser (Chrome, Safari, Firefox)

    3. Check your internet connection

    4. Log out and log back in

    5. Disable any ad blockers temporarily

    Still stuck? Email admin@lwoproject.co with:

    • Your order number

    • The device and browser you're using

    • A screenshot of what you're seeing

    We'll get you sorted within 48 hours or manually deliver your content.

  • Reach out to us at admin@lwoproject.co and we will be happy to help.

PRODUCT FORMATS

  • Our foundational series.

    This is where it all begins—the bedrock of everything we teach. The Authentic Me takes you from "Who does everyone want me to be?" to "Here's who I actually am, and I'm unapologetically her."

    This series covers:

    • Recognizing your inherent worth (not earned, not conditional)

    • Deconstructing the identity you inherited

    • Discovering who you actually are beneath the noise

    • Building unshakeable confidence in your authentic self

    • Permission to be exactly as you are

    Every other series builds from this foundation. We believe there is no replacement for the confident beautiful woman you create during this journey! 

  • Because transformation isn't one-size-fits-all. You might need to:

    • Master boundaries before you can show up authentically in relationships

    • Heal guilt patterns before you can trust your own choices

    • Understand your story before you can write a new one

    • Build emotional resilience before you can navigate life's complexity

    Each series goes deep on one thing. That focus is where the real work happens.

  • Right now, all our products are digital—journals, workbooks, courses, and challenges delivered online. Physical copies are coming soon.

  • We believe real transformation doesn't happen through tactics or quick fixes. It lives in who you believe you are—your identity, your worth, your permission to be authentically yourself.

    That's why every product we create is organized into a series. Each series is laser-focused on one transformational subject area, and within each series, we offer a complete value ladder—from quick entry points to deep, immersive programs.

    • Tiny’s: Quick 5–7 day challenges for quick wins and email capture

    • Daily’s: Daily journals for self-awareness and habit formation

    • Mini’s: Workbooks and mini-courses with tactical skills

    • Studio’s: Live virtual or in-person workshops for intensive skill-building

    • Signature’s: Our flagship 16-week programs with coaching, community, deep-dive modules, and VIP options

    You choose your entry point. Start with a Tiny to test the work. Deepen with a Daily. Master specific skills in a Mini. Go immersive in a Studio. Or commit fully to a Signature program.

    No pressure. No wrong choice. Just the right pace for you. Explore all options here.

  • Each Signature tier includes:

    • 16-week core curriculum (daily videos, journaling, action steps, worksheets, affirmations)

    • Weekly group coaching calls (live Q&A and community)

    • Bonus deep-dive modules (Self-Abandonment Recovery, Emotional Integration, Somatic Awareness, Core Wound Healing, Grief & Loss Integration, Authentic Self-Expression, Boundary Mastery, Identity Anchoring, Relational Recalibration)

    • Private community (members-only space for connection and accountability)

    • Lifetime access to all materials

    VIP add-ons (1:1 coaching, priority support, extended access) available at higher tiers

  • Absolutely. Many clients do 2–4 rounds of the 16-week program to go deeper. You can purchase extended bundles (1 year or 2 years of consecutive modules) or repeat programs anytime. Email admin@lwoproject.co for extended pricing.

  • Our programs are thoughtfully designed and tested with real clients before launch. While the core curriculum remains consistent (so you get the same quality experience), we continuously gather feedback and make refinements based on what works best. Major updates are communicated to all participants.

  • Yes. Every product has sample pages available on its product page so you can preview the format, style, and content before purchasing. This gives you a real feel for what you're investing in. Check out the samples and see if it resonates with you.

  • Join our email list for updates on physical product launches and exclusive offers.

COMMUNITY & SUPPORT


  • Yes. All Signature program participants get access to a private, members-only community (Facebook Group or dedicated platform). It's a space to:

    • Connect with other women on similar journeys

    • Share wins and challenges (with privacy respected)

    • Ask questions and get peer support

    • Access exclusive resources and bonus content

    Community guidelines are strict: Confidentiality, respect, no crisis counseling, no judgment. We moderate actively and have a progressive discipline process for violations.

  • Yes, depending on your program tier:

    • Signature Classic ($2,497): Group coaching calls included; 1:1 available as add-on ($150–$300/session)

    • Signature Premier ($4,497): Group calls + limited 1:1 included; additional sessions available

    • Signature Elite ($8,497): Group calls + more 1:1 included; priority access

    • Signature Reserve ($25,000): Dedicated 1:1 coaching, priority support, customized experience

    • Add-On: You can add on a 1:1 Coaching session at anytime during your journey

    Email admin@lwoproject.co to discuss 1:1 options for other products.

  • Email admin@lwoproject.co anytime. We respond within 24 hours. For urgent questions, post in the community group and your peers often jump in too.

  • Absolutely. Your journal entries, responses, and personal data are:

    • Never shared with other community members

    • Never sold or rented to third parties

    • Protected under our Privacy Policy (CCPA/CPRA compliant)

    • Confidential between you and LWO

    The only exception: If you disclose a safety concern (threat to self or others), we may need to involve appropriate professionals or authorities.

  • No. We will never sell, rent, or share your email address or personal data. You control your privacy:

    • Opt-in to marketing emails: You choose what you receive (2–3/week max)

    • Opt-out anytime: One click unsubscribe in any email

    • CAN-SPAM compliant: We follow all email marketing regulations

    See our full Privacy Policy.

PRIVACY, DATA, & SECURITY

  • We take your privacy seriously:

    • Encrypted connections (SSL/TLS security)

    • Secure servers with regular security audits

    • No sharing with third parties (except payment processors)

    • CCPA/CPRA compliant privacy practices

    • Regular backups to prevent data loss

    See our full Privacy Policy for details.

  • Your data remains yours:

    • Your access to materials stays active (lifetime access)

    • Your personal data is retained per our Privacy Policy

    • Your community participation ends if you cancel (but your posts remain)

    • You can request deletion of your personal data anytime (some records retained for legal/tax purposes)

    Email admin@lwoproject.co with deletion requests.

  • No. We do not use your personal data, journal entries, or program responses for AI training, machine learning, or any purpose beyond delivering your program and supporting you. This is covered in our Terms & Conditions.

CRISIS & MENTAL HEALTH SUPPORT

  • CALL 911 LOCAL EMERGENCY SERVICES IMMEDIATELY

    This is urgent. Please reach out to a mental health professional or crisis service immediately:

    • CALL 911 LOCAL EMERGENCY SERVICES IMMEDIATELY

    • National Suicide Prevention Lifeline: 988 (call or text, 24/7)

    • Crisis Text Line: Text HOME to 741741

    • International Association for Suicide Prevention:https://www.iasp.info/resources/Crisis_Centres/

    We are not equipped to provide crisis support. Our coaches are not therapists and cannot manage acute mental health crises. If you disclose a safety concern, we will pause your program and refer you to appropriate professional support.

  • If you disclose suicidal ideation, self-harm, or harm to others:

    1. We pause your program immediately

    2. We provide crisis resources (988, Crisis Text Line, local services)

    3. We refer you to a mental health professional

    4. Your program access is held until you're stable and cleared by a professional

    5. We resume coaching only after you've engaged with appropriate support

  • Within limits:

    • We can: Provide encouragement, suggest coping strategies, help you troubleshoot barriers, refer you to professional support if needed

    • We can't: Provide therapy, diagnose mental health conditions, manage psychiatric crises, or replace professional mental health care

    If you're struggling, email admin@lwoproject.co and we'll help you find the right support.

  • No. Life Wide Open Project is not a clinical mental health organization. Our coaches are personal development specialists grounded in lived experience, not licensed therapists or mental health clinicians.

    However, we maintain relationships with vetted mental health professionals and can provide referrals if you need therapy or clinical support. If you're looking for a therapist or counselor to complement your work with us, email admin@lwoproject.co and we'll connect you with trusted professionals in our network.